/* V16 communication + verification */
.v16-proof-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:10px}.v16-proof,.v16-speciality-chip{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:700;border:1px solid var(--line)}.v16-proof-profile,.v16-proof-specialization,.v16-speciality-chip.is-ok{background:rgba(186,245,24,.18);color:var(--volt-ink);border-color:rgba(109,145,0,.3)}.v16-speciality-chip.is-muted{background:var(--paper-2);color:var(--muted)}.v16-status-stack{display:flex;flex-direction:column;gap:6px}.v16-moderation-actions{display:grid;gap:8px;min-width:280px}.v16-moderation-actions form{display:grid;grid-template-columns:minmax(150px,1fr) auto;gap:7px}.v16-contact-link{display:inline-flex!important;align-items:center;justify-content:center;text-decoration:none!important}.support-conversation-v16{border:1px solid rgba(109,145,0,.28)!important;background:rgba(186,245,24,.10)!important}.support-avatar-v16{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;flex:0 0 42px;background:var(--volt);color:#18210e;font-weight:900}.support-thread-head-v16{border-bottom:1px solid var(--line);background:rgba(186,245,24,.08)}.support-thread-body-v16{background:linear-gradient(180deg,rgba(186,245,24,.035),transparent)}.support-bubble-v16{border-color:rgba(109,145,0,.22)!important;background:rgba(186,245,24,.10)!important}.v16-admin-chat-head{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:18px 0 22px}.v16-admin-chat-head h1{margin:6px 0 7px;font-size:clamp(32px,4vw,48px);line-height:1}.v16-admin-chat-head p{margin:0;color:var(--muted);font-size:14px}.v16-admin-chat-card,.v16-support-list{background:var(--paper);border:1px solid var(--line);border-radius:22px;overflow:hidden;box-shadow:0 8px 28px rgba(24,33,14,.05)}.v16-admin-chat-thread{padding:22px;display:flex;flex-direction:column;gap:12px;min-height:420px;max-height:62vh;overflow:auto;background:var(--bg-soft)}.v16-admin-msg{max-width:min(700px,82%);padding:13px 15px;border-radius:18px;border:1px solid var(--line);background:var(--paper);align-self:flex-start;box-shadow:0 2px 8px rgba(24,33,14,.03)}.v16-admin-msg.is-user{align-self:flex-end;background:var(--paper-2)}.v16-admin-msg.is-support{background:rgba(186,245,24,.10);border-color:rgba(109,145,0,.25)}.v16-admin-msg-label{display:block;font-size:11px;font-weight:800;color:var(--muted);margin-bottom:5px}.v16-admin-msg p{margin:0;white-space:pre-wrap;line-height:1.5}.v16-admin-msg small{display:block;margin-top:8px;color:var(--muted);font-size:11px}.v16-admin-chat-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:14px;border-top:1px solid var(--line);background:var(--paper)}.v16-admin-chat-form textarea{min-height:64px;resize:vertical}.v16-support-list-row{display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:14px;align-items:center;padding:17px 20px;border-bottom:1px solid var(--line);color:inherit;text-decoration:none}.v16-support-list-row:last-child{border-bottom:0}.v16-support-list-row:hover{background:var(--paper-2)}.v16-support-list-row>span:nth-child(2){display:grid;gap:3px;min-width:0}.v16-support-list-row small,.v16-support-list-row em{color:var(--muted);font-style:normal;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.v16-support-list-row time{color:var(--muted);font-size:12px}.v16-admin-empty{padding:32px;color:var(--muted);text-align:center}.message-compose-v17{align-items:end}.message-compose-main-v17,.v17-admin-compose-main{min-width:0;display:grid;gap:8px}.message-compose-tools-v17{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.message-attach-button-v17{display:inline-flex;align-items:center;gap:7px;min-height:38px;padding:7px 11px;border:1px solid var(--line-strong);border-radius:11px;background:var(--paper-2);cursor:pointer;font-size:12px;font-weight:800}.message-attach-button-v17 input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.message-attach-button-v17 span{width:22px;height:22px;display:grid;place-items:center;border:1px solid var(--line-strong);border-radius:7px;font-size:18px;line-height:1}.message-attach-hint-v17{font-size:11px;color:var(--muted)}.message-attach-list-v17{display:flex;flex-wrap:wrap;gap:6px}.message-attach-preview-v17{display:inline-flex;align-items:center;max-width:100%;padding:5px 8px;border-radius:8px;background:var(--paper-2);border:1px solid var(--line);font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-attachments-v17{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.message-attachment-image-v17{display:block;width:150px;height:110px;border-radius:12px;overflow:hidden;border:1px solid var(--line);background:var(--paper)}.message-attachment-image-v17 img{width:100%;height:100%;object-fit:cover;display:block}.message-attachment-file-v17{display:flex;align-items:center;gap:9px;max-width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:11px;background:var(--paper-2);color:inherit;text-decoration:none}.message-attachment-file-v17>span:last-child{min-width:0;display:grid;gap:2px}.message-attachment-file-v17 b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:260px}.message-attachment-file-v17 small{font-size:10px;color:var(--muted)}.message-attachment-icon-v17{width:28px;height:28px;display:grid;place-items:center;border-radius:8px;background:var(--volt);color:var(--volt-ink);font-weight:900}.v17-admin-send{align-self:end;white-space:nowrap}@media(max-width:760px){{.v16-moderation-actions{min-width:0}.v16-moderation-actions form{grid-template-columns:1fr}.v16-admin-chat-head{align-items:flex-start;flex-direction:column}.v16-admin-chat-form{grid-template-columns:1fr}.v16-support-list-row{grid-template-columns:42px minmax(0,1fr)}.v16-support-list-row time{display:none}.v16-admin-msg{max-width:94%}}
.v16-list-specialization{background:rgba(186,245,24,.22)!important;color:var(--volt-ink)!important}.v16-specialization-round{background:var(--volt)!important;color:#18210e!important}

/* V17 explicit moderation decisions */
.v17-moderation-actions{display:grid;gap:12px;min-width:320px}.v17-decision-block{padding:10px 0;border-bottom:1px solid rgba(20,40,30,.10)}.v17-decision-block:last-child{border-bottom:0}.v17-decision-title{font-weight:800;margin-bottom:5px}.v17-buttons{display:flex;gap:7px;align-items:flex-end;flex-wrap:wrap;margin-top:7px}.v17-buttons form{display:grid;grid-template-columns:minmax(120px,1fr) auto;gap:6px;align-items:center}.v17-buttons input{min-width:140px}.v17-decision-reason{display:block;margin-top:6px;opacity:.72}.status-rejected{background:#f5e4e2!important;color:#8d3029!important}

@media(max-width:760px){.v16-admin-chat-head{align-items:flex-start;flex-direction:column}.v16-admin-chat-form{grid-template-columns:1fr}.v16-support-list-row{grid-template-columns:42px minmax(0,1fr)}.v16-support-list-row time{display:none}.v16-admin-msg{max-width:94%}.message-attachment-image-v17{width:120px;height:90px}.message-attachment-file-v17 b{max-width:190px}.v17-admin-send{width:100%}}
/* V18 support media */
.message-attachment-video-v18{display:grid;grid-template-columns:minmax(180px,280px) minmax(0,1fr);gap:9px;align-items:center;max-width:100%;padding:7px;border:1px solid var(--line);border-radius:12px;background:var(--paper-2);color:inherit;text-decoration:none}.message-attachment-video-v18 video{width:100%;max-height:190px;display:block;border-radius:9px;background:#101510}.message-attachment-video-v18 span{display:grid;gap:3px;min-width:0}.message-attachment-video-v18 b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-attachment-video-v18 small{font-size:10px;color:var(--muted)}
@media(max-width:760px){.message-attachment-video-v18{grid-template-columns:1fr}.message-attachment-video-v18 video{max-height:220px}}
/* V18 support media */
.message-attachment-video-v18{display:grid;grid-template-columns:minmax(180px,280px) minmax(0,1fr);gap:9px;align-items:center;max-width:100%;padding:7px;border:1px solid var(--line);border-radius:12px;background:var(--paper-2);color:inherit;text-decoration:none}.message-attachment-video-v18 video{width:100%;max-height:190px;display:block;border-radius:9px;background:#101510}.message-attachment-video-v18>a{display:grid;gap:3px;min-width:0;color:inherit;text-decoration:none}.message-attachment-video-v18 b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-attachment-video-v18 small{font-size:10px;color:var(--muted)}
@media(max-width:760px){.message-attachment-video-v18{grid-template-columns:1fr}.message-attachment-video-v18 video{max-height:220px}}